Go to Name Brand Warehouse and click on the Track Your Orders link found in the "Help Box" on every page.
Aside from the reduced shipping costs of multi-item
orders, we do not offer any volume discounts on products
or shipping. Product pricing and shipping is as quoted
on the web site. We simply try to keep all prices as low
as possible all the time.
No. Once an order is submitted it can not be amended or
edited.
It takes one to two business days to process an
order before it ships, no exceptions. Once the order
has shipped, your estimated time of arrival will be
determined by the shipping method paid for and by your
local shipper guidelines for delivery. Name Brand Warehouse offers Rush Processing for orders placed before a
specified time for an extra handling fee. Name Brand Warehouse will put forth every effort to to ship such orders on the day they were placed, however we
cannot guarantee same day shipment.
If we are unable to ship the order on the same day it was placed, we will credit the extra handling fee for Rush
Processing back to your credit card.
If an order is placed and the credit card declines, or
the shipping address cannot be verified, after three
business days, the order is voided. The only way to
regenerate a voided order is to re-place the order online.
Please contact customer service at service@amebrand-warehouse.com
if you feel that there has been an error.
The only way to regenerate a voided order is to re-place
the order online.
Customer service cannot physically acquire a
product and describe it for you. Our volume is too
high, and we have multiple warehouses all over the country. All the information we have for each item is
already located on our website. Please use the “PRODUCT LINK”,
“MORE IMAGES” and “DETAILED SPECS” links for
product information.
Shopping Cart problems rarely occur. When they do occur, it is usually for one of the following reasons:
1.Cookies are not enabled.
2.The master clock on your computer is not set correctly.
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or
there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer
5.1.
6. Some people have trouble when using any Netscape
browser.
If all else fails, try closing all programs and restarting
your computer or try from a different computer.
Shopping Cart problems rarely occur. When they do occur, it is usually for one of the following reasons:
1.Cookies are not enabled.
2.The master clock on your computer is not set correctly.
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or
there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer
5.1.
6. Some people have trouble when using any Netscape
browser.
If all else fails, try closing all programs and restarting
your computer or try from a different computer.
The item is already sold out! Everything happens on our site in real-time
so hot items fly off the virtual shelves just like
virtual pancakes. Keep in mind, a hundred other
customers may have received the same email that you received and the
product is now sold out again. Watch closely and please
order online when stock becomes available again.
No. The one and only catalog for Name Brand Warehouse is our
website www.amebrand-warehouse.com
There is no other catalog.
Search for the items you want to buy. Click “Add To
Cart” for each item you want. If you want to buy more
than one of an item, input the new quantity in the Qty
Product field and click “Update”. If you need
to shop for more items, then click on "continue
shopping". When you have added the last item
you need, select the method of shipment you want to pay
for and enter your ship-to zip code. Click on the shipping
calculator button to view the total charges. If
everything is to your satisfaction, click on “Check
Out” and login following the instructions. At this point, new
customers can click the "Create Account" button
located in the "New Customer" box and create an
account. (The system will hold your shopping cart
items while you create your account.) You can then proceed
to check out like normal.
For your convenience, Name Brand Warehouse does it's best to
advertise any current Manufacturer rebates on our web
site. However, Name Brand Warehouse does not offer the rebate.
The prices listed on our web site do not include the
rebate savings. Any use of these rebates is limited to
any terms or conditions as determined by the
manufacturer. If you have any questions regarding the
rebate terms & conditions and how to redeem the
rebate, please contact the manufacturer directly.
Name Brand Warehouse will do everything possible to keep you
informed of your order status via e-mail. Your tracking number
will be emailed to you once the item is shipped. You may
also check your order status online using the Track Your Order
status link found in the "Help Box" on every page.
When ordering on the Internet, security
is a number one priority. At Name Brand Warehouse, all online transactions are
sent through our secure server, and encrypted with
128-bit technology. Once the information is received
through the Internet, trusted authorized employees will
process your payment and make sure that your
information is handled with the highest level of
security.
Name Brand Warehouse respects your privacy. We will not, under any
circumstances, sell or release your information to
anyone. All of the information obtained at our web
site, will be used for processing purposes only. The
only e-mail you will receive from Name Brand Warehouse will be in
regards to your order, RMA status or other information
you may have requested, such at Product Updates.
You can place an order and pay by check or money order
by choosing "pre-paid check" in the payment
drop-down box (instead of selecting credit card) as your method of
payment. You will receive detailed instructions via Email on how to send in your payment.
Basically, write the order number on your check, print
your confirmation (that you will receive via Email) and wrap the check or money order in
it and send it to us.
Address for mailing:
Name Brand Warehouse
N59 W24415 Eagle Ridge Ct
Sussex, WI 53089
Ref: so# (write order number here)
Name Brand Warehouse is always working to refine and enhance
functionality and features in our store. To further
improve our customer's shopping experience, we have
implemented changes that affect the way text is displayed on your
screen. Shoppers may now fully utilize the text size
preferences available in their Internet browsers to
display fonts as large as or as small as desired with two
simple clicks of the mouse.
To adjust the text size in:
Internet Explorer: View -> Text Size -> (Your
Selection)
Netscape and Mozilla: View -> Increase (or) Decrease
Text Size
